Careers

Available Menchie's Global Headquarters Opportunities

To be considered for an available opportunity at Menchie's Global Headquarters, please use the submission form at the bottom of the page to submit your resume, salary history, and salary requirement as one document.


Real Estate and Development: Senior Director of Real Estate

  • RESPONSIBILITIES INCLUDE:
    • Visit proposed Menchie’s location prior to lease negotiation
    • Analyze markets and establish the proper development and strategy rollout of Menchie’s locations in different metros around the United States
    • Interview, qualify, and educate Real Estate Brokers in order to establish a professional network to support our franchise community
    • LOI and Lease negotiation and review
    • Assist franchisees and brokers in deal negotiation
    • Represent Menchie’s in the real estate and landlord community
    • Establish procedures, process, and framework for Menchie’s Real Estate and Development team

Using the submission form at the bottom of the page, please submit your resume, salary history, and salary requirement as one document.

Note: This position is a field position and will require travel.

Quality Assurance: Franchise Business Consultant

The Menchie’s Franchise Business Consultant is responsible for the store level execution of Menchie’s operational standards including: quality, cleanliness, service, execution and compliance. Franchise Business Consultants will be assigned territories across States and will be evaluated on their overall performance focusing on several factors including: evaluation scores, store performance, and overall store AUV’s.

Franchise Business Consultants are expected to spend 80% of their time performing field level work directly with individual stores conducting operations evaluations or business reviews. The Franchise Business Consultant is expected to be an expert in all Menchie’s operating standards. 

  • RESPONSIBILITIES INCLUDE:
  • Responsible for ensuring system-wide uniformity, adoption and adaptation of Menchie’s programs, operational standards and procedures in all locations, specifically within their assigned area.  This is accomplished through prompt and effective follow up on all Menchie’s Operations Evaluations with both onsite visits and follow up calls to the franchisee.  80% of the Franchise Business Consultants time will be spent in stores working with Franchise Owners, Operators and Team Members.
    • Lives and promotes the Menchie’s culture and values in all their interactions.
    • Conducts in-store operations evaluation using a standardized balanced scorecard.
    • Conducts regularly scheduled Business Reviews with all Franchise Owners in their area using a standardized review process.  Franchise Consultant and Franchise Owners work together to complete a comprehensive Business Review designed to help the Franchise Owners fully implement the Menchie’s Business Model in their stores.
    • Assists with projects, tests, etc.  Franchise Consultant is responsible for managing the assistance into their work plan and meeting the specified timeline.
    • Assists Franchise Owners to implement Local Store Marketing activities.
    • Required to effectively and efficiently report on their activities and events within their area by participating in regular conference calls, meetings and other forums.
    • Conducts in-store and/or market training sessions in support of new products, limited time offers, new programs, new procedures, etc.
    • Maintain confidentiality as specified by The Menchie’s Confidentiality and Non-Disclosure Agreement.
    • Responsible for managing their time and schedule so as to effectively and efficiently complete all required tasks and activities within their territory to achieve the desired result within the scheduled timeline.
  • REQUIRED QUALIFICATIONS:
    • Years of Experience: Minimum 5 years multi-unit leadership experience.
    • Significant restaurant management experience and P&L accountability is required.
    • Experience working with and supporting Franchisees is a decidable plus.
    • Ability to work independently and across various time periods (nights, weekends, holidays).
    • Willingness to work extended hours when required to accomplish specific task
    • Excellent project, planning and time management skills
    • Ability to work collaboratively within cross-functional teams towards a common goal.
    • Well versed in Local Store Marketing techniques.
    • Solid written and very strong verbal communication skills including delivery of group presentations. 
    • Ability to motivate a group into action, delegate tasks and outline directions.
    • Ability to influence and lead the implementation of systems and procedures under tight deadlines.
    • Precise attention to detail and ability to follow instructions (written and verbal) is essential.
    • Ability to remain flexible in a constantly changing environment is critical.
    • Remains confident and calm under stress, tight timelines and pressure to get results.

Using the submission form at the bottom of the page, please submit your resume, salary history, and salary requirement as one document.

Note: This position is a field position and will require travel

Food Operations: Educator

The Educator’s primary role is to organize, direct, and execute all corporate training programs.

This person should be results driven and have proven success in the training field.  We are looking for someone who is passionate about education and has invested their time gaining training knowledge. 

Educators are stationed in our headquarters office, but spend approximately 50% of their time in the field assisting Franchisees in opening stores. Their store opening duties cover the entire system including international markets. The other 50% of their time is spent leading new Franchisee education and developing education materials. The individual should enjoy being in restaurants and understand the importance of hands-on training.  

  • KEY RESPONSIBILITIES:
    • Responsible for providing brand-specific training support and services to assist in the achievement of organizational and brand goals and objectives
    • Lead and /or assist in the delivery of various training programs for new and existing Franchisees
    • Travel 50% of the time to open new stores across the U.S. and international
    • Serve as primary project manager and interface between the Franchisor and the Franchisee during construction through opening
    • Develop educational materials including manuals and job aids
    • Assist in overseeing all operations of company owned training store
    • Strategize training plans that will drive service excellence and support brand initiatives 
    • Execute brand-specific programs to enable the achievement of key operations
    • Conduct field training programs as needed
  • DESIRED SKILLS AND EXPERIENCE
    • Undergraduate degree and/or 3 years of restaurant or retail operations experience Management experience preferred
    • Corporate training experience preferred
    • Quick service franchise operations experience a plus
    • Excellent interpersonal skills
    • Excellent presentation skills. Comfortable with large group presentations
    • Demonstrated track record for flexibility and urgency in prioritizing and organizing projects.
    • Ability to travel up to 50%
    • Ability to work nights and weekends for openings and training events
    • Proficiency in computer skills, i.e. Microsoft Word, PowerPoint, Excel, Outlook and various POS systems
    • Strong written and verbal communication skills are a must 

Using the submission form at the bottom of the page, please submit your resume, salary history, and salary requirement as one document.

Note: This position is a field position and will require travel.

 

Research & Product Development: Product Development Technician

Develop food and beverages in a fast-growing, dynamic, QSR restaurant environment and provide customer service support for the Research and Product Development Team.  This individual will work cross-functionally with Franchise Relations, Marketing, Operations and Education teams as well as interact with outside vendors.  The ideal candidate would be self-motivated, enthusiastic and capable of working both independently and cross-functionally in teams.

  • RESPONSIBILITIES INCLUDE:

    • Design and develop new formulations and recipes working with bench-top samples under the guidance of the R&D Director.  Assist in manufacturing line trials at the production facility to ensure commercialization of flavors.

    • Engage in on-going R&D to improve current recipes and update corresponding nutritional data. 

    • Develop and document relevant prototypes and evaluate methods of translating innovative ideation of food products to full implementation at the restaurant level.

    • Order and receive raw material samples from our vendor partners.  Manage ingredient inventory and maintain flavor specification documents.

    • Respond to guest and franchisee inquiries regarding the nutritional and functional attributes of current product offerings.

    • Assemble and disassemble work related equipment and adhere to standardized sanitation practices.

  • POSITION REQUIREMENTS:

    • Bachelor’s Degree in Food Science or Culinary Arts degree with relevant product development experience

    • 1 year to 2 years of product development experience

    • Basic understanding of food science, formula development and manufacturing processes.

    • Ability to translate consumer insights as well as creative ideas into relevant prototypes.

    • Ability to document, organize and summarize research and project results including detailed notes on formulations and accurate recipe conversions.

    • Solid math, written and verbal communication skills.  Ability to articulate and communicate basic R&D knowledge in a presentation setting.

    • Ability to work in a manufacturing environment with no restrictions; ability to lift 40 lbs.

    • Able to evaluate flavor profiles and consume dairy products with no food allergies.

Using the submission form at the bottom of the page, please submit your resume, salary history, and salary requirement as one document.

Note: This position is an in office position.

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