Contact

Have a question? You can always start with FAQs or by filling out the form below and we will get back to you shortly.

mySmileage

Q: What is mySmileage?
A:  mySmileage is Menchie’s rewards program! With the mySmileage program, you will earn one smile for every dollar you spend at Menchie’s! Every time you accumulate 50 smiles you will have $5 in Menchie’s Money to use toward a future a purchase. For more information on our mySmileage program, please click here!

Q: How do I register?
A:  We’re excited to hear you would like to participate in our mySmileage program! To register, visit us here!

Q: How do I update my mySmileage profile?
A:  To update your mySmileage profile, log in to your account here! To update your card or phone number or merge multiple accounts, please contact us here and a member of our guest care team would be happy to assist you!

Q: How do I unsubscribe from Menchie’s emails?
A: You may unsubscribe by clicking “stop-sending” at the bottom of your mySmileage emails.

Q: My smiles were not added to my account. What can I do?
A: Please email here with your account information, date/time of visit, check number, and total amount spent and someone will be in touch with a resolution.

Q: I registered online. Where do I get a card?
A: As you have signed up online with your phone number you do not need a card; your account is set up with your phone number!

If you would like a card, please request one upon your next in-store visit.  Once you receive the card simply log in to your account here so you may update to reflect your new card!

Q: Do I earn smiles on gift cards?
A: Per our program rules, we are not able to provide Smiles when you buy a gift card, however are happy to provide you with Smiles when the gift card is redeemed at the store. 

Q: What is the birthday reward?
A: The birthday reward gives registered guests a yearly $5 coupon to use 15 days before or 15 days after their birthday. 

The coupon can only be used on a singular transaction, and is automatically attached to your mySmileage account. To check if you have a birthday reward, please visit (check your balance page).

Q: I have multiple accounts. How do I merge them?
A: Please contact us here and a member of our guest care team would be happy to assist you. We ask that you provide us with the accounts you would like to merge in your request.

Q: How do I check my mySmileage balance?
A: You may click here to check your balance.

Employment

Q: Where do I apply for a position at a Menchie’s?
A: We are very excited to hear that you are interested in working at Menchie’s! You may begin the employment process for any location by filling out an application here.

Q: I submitted an online application, when will I hear back?
A: As the interview and hiring process is determined by the store owner, he or she will contact you directly should they wish to move forward with your application. Please feel free to follow up on your application by reaching out to the store. Store phone numbers can be found here.

Q: What is the minimum age requirement for employment?
A: As age requirements to work at Menchie’s vary from location to location and state to state, kindly contact the store directly for more information regarding their minimum age requirements. Store phone numbers can be found here.

Q: How do I apply for a position at Menchie’s Headquarters?
A: We’re happy to hear that you are interested in joining the Menchie’s Headquarters family!  Kindly note, Menchie’s Global Headquarters is located in Encino, California and does require being located there.  Please visit here for a list of available opportunities and to apply.

Nutritional/Allergens/Kosher

Q: Where can I find your Nutritional information?
A: We invite you to click here to view the nutritional information for our frozen yogurt flavors.  Simply click on the flavor to get a brief summary or click “more” located in the bottom right-hand corner for full nutritional information.

Q: I am a vegetarian/vegan can I eat at your stores?
A:  All our sorbet options are dairy-free, meaning they contain no milk or milk derived ingredients, therefore they are recommended for both vegans and vegetarians.

Q: What sweeteners are used in your “no-sugar added” flavors?
A: Several of the no sugar added flavors contain one or more of the following sweeteners: aspartame, sorbitol, acesulfame potassium, and/or sucralose.

Q: Do you have dairy free options?
A: All of our sorbet options are dairy-free.

Q: Do your products contain eggs?
A: Some of our frozen yogurt products contain eggs. Examples of the flavors that have eggs include but are not limited to: Red Velvet Royale, Strawberry Shortcake Delight, Takes the Cake Batter, Uber Fudgy Brownie Batter, and Pineapple Cake. Please note that our frozen yogurt is made in a factory that processes eggs, and therefore it is possible that our products contain trace amounts of eggs. To find out if a specific flavor contains eggs, please visit our nutritional page here.

Q: Do your products contain gluten?
A: Some of our frozen yogurt products contain gluten. Examples of the flavors that have gluten include, but are not limited to Cookie Dough Monster, I Dream of Cookies n’ Cream, Pineapple Cake, Red Velvet Royale, Takes the Cake Batter, and Strawberry Shortcake Delight.

Please note that our frozen yogurt is made in a factory that processes gluten, and therefore it is possible that our products contain trace amounts of gluten. To find out if a specific flavor contains gluten, please visit our nutritional page here.

Q: Do your products contain soy?
A: Some of our frozen yogurt products contain soy. Examples of the flavors that have soy include, but are not limited to The Apple of My Pie, I Dream of Cookies n’ Cream, Live from NY Cheesecake, and Honey Graham Crumble. 

Please note that our frozen yogurt is made in a factory that processes soy, and therefore it is possible that our products contain trace amounts of soy. To find out if a specific flavor contains soy, please visit our nutritional page here.

Q: Do your products contain nuts?
A: Some of our frozen yogurt products contain both peanuts and tree nuts. Examples of the flavors that have peanut and tree nuts include, but are not limited to Premier Pistachio, Creamy Peanut Butter, Nutty Hazelnut, Uber Fudgy Brownie Batter, and Fresh Shredded Coconut.

Please note that our frozen yogurt is made in a factory that processes nuts, and therefore it is possible that our products contain trace amounts of nuts. To find out if a specific flavor contains nuts, please visit our nutritional page here.

Q: Do your products contain corn?
A: There is at least one corn product present in most of our flavors, as our primary sweetener is corn syrup. Additionally, our stabilizing system contains dextrose and maltodextrin, which are derived from corn starch.

Q: Is your yogurt kosher?
A: Menchie's frozen yogurt flavors are certified kosher by Kosher Supervision of America or Union of Orthodox Jewish Congregations of America in their sealed containers.

Serving Size

Q: What is a serving size of your product?
A: The serving size for our frozen yogurt is 4 fluid ounces.

Fundraising

Q: How do I host a fundraiser?
A: Menchie’s loves giving back! Please click here to fill out a fundraising request. Thank you for thinking of us!

Q: I submitted a fundraising request online, when will I hear back?
A: As participating is determined by the store owner, he or she will contact you directly should they wish to move forward with your request. Please feel free to follow up on your application by reaching out to the store directly. Store phone numbers can be found here.  

Q: What types of fundraisers do you participate in?
A: Menchie’s is pleased to participate in all kinds of fundraisers that benefit schools, organizations, and non-profits groups. We would love to look into partnering with you. Please click here to fill out a fundraising request!

Sponsorships/Donations

Q:  Will Menchie’s sponsor my organization?
A: We would love to look into the possibility of partnering with you! Please click here to fill out a request. Thank you for thinking of us!

Q: Will Menchie’s donate yogurt or items for my event?
A: We invite you to contact the store closest to your location to see if they would be interested in donating product to your upcoming event. Store phone numbers can be found here.

Franchising Opportunities

Q: I am interested in owning a Menchie’s, how can I do this?
A: We are excited to hear you would like to own your very own Menchie’s! To initiate the process, we ask that you fill out our Franchise Information Form.

Advertising

Q: Who do I contact for advertising opportunities?
A: As each location is privately owned, local advertising opportunities are determined by the store owner of each location.  We invite you to contact the owner in your area regarding advertising opportunities. Store phone numbers can be found here.

Q: Do you offer coupons?
A:  As each location is privately owned, coupons and offers may vary.  We invite you to contact your local store to inquire about their current offers. Store phone numbers can be found here

Company Information

Q: What is the Menchie’s Headquarters address and phone number?
A: We love to hear from our guests! You can write to us at 17555 Ventura Blvd, Suite 200, Encino, CA 91316 or give us a ring at 818-708-0316.

Q: I am a student and writing a report on Menchie’s, where can I find information?
A:  We appreciate you considering Menchie’s as part of your research! We invite you to visit our “about us” page (http://www.menchies.com/frozen-yogurt-about), which provides up-to-date information regarding our product, mission, and press releases.

Q: Is Menchie’s stock publicly traded?
A: At this time, we are a privately owned company and we do not offer stock options.   

Q: Who founded Menchie’s? When and where did the first store open?
A: Menchie's opened its first store in Valley Village, a suburban community of Los Angeles, California, on May 15, 2007, by husband and wife team Adam and Danna Caldwell. The Menchie's concept emerged from a story of two lovebirds and their common love of frozen yogurt, when Adam took Danna to a frozen yogurt store on their first date; that was when Danna's sweet tooth took over, and the world of frozen yogurt was never the same again.

Gift Cards

Q: Where can I purchase a gift card?
A: Gift cards are a great way to share Menchie's with your friends and family! To purchase a gift card, please visit your local Menchie’s or click here.

Q: I ordered a gift card online. When will it arrive?
A: Thank you for your order! Your gift will ship out via standard mail and may take up to 7 days to receive. For any questions about your order, please reach out to our gift card vendor at 949-209-9051 or contact us here.

Q: How can I check my gift card balance?
A: You may check the balance on a Menchie’s gift card by calling 866-997-9637 or by going here (http://www.synergyworld.com/balance.php).

Q: I bought a gift card in the US but I am traveling outside of the US, can I use it?
A: Gift cards can be only redeemed in the country where they are purchased.

Environmentally Friendly

Q: What recycling options does Menchie’s have for spoons and cups?
A:  Menchie’s is currently developing nationwide recycling options for our locations, and some of our locations have already begun to offer recycling in-store.

Additionally, our Menchie’s branded spoons are made from polypropylene and are free of BPA, PVC and phthalates. They are not biodegradable, however they are recyclable in most facilities. Additionally, they can be taken home and are dishwasher safe if washed on the top rack.

Birthday Parties

Q: How do I host a birthday party at Menchies?
A: Ready to party like a Yummstar? Please contact your local Menchie’s to book your next party! Store phone numbers can be found here.

Q: What birthday party options are available?
A: Parties at Menchie’s are a great way to celebrate! As birthday party packages vary by location, we invite you to contact your local Menchie’s too see what party options are available. Store phone numbers can be found here!

Flavor Suggestion

Q: Can I suggest a flavor for your menu?
A: We love to hear from our guests and learn what flavor they would like to swirl next!  We invite you to submit your request directly to our Research and Development Department.

Catering

Q: Do you cater?
A: Thank you for thinking of Menchie’s for your event!  As catering availability varies by location, we invite you to contact the store directly for more information. Store phone numbers can be found here.

 

Contact Us

For mySmileage:

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Menchie's Global Headquarters
17555 Ventura Boulevard, #200
Encino, CA 91316
U.S.A.
818-708-0316
info@menchies.com