Join our team
At the center of our world are our people. Our people are like protons, always positive. They understand the power of a smile. They thrive on genuine connections. Our people lead rather than manage. We hire your intelligence, and your experience, but above all, we choose you for your smile, your kindness and your magnetic personality. Together, we will learn from each other, and make the world a smilier place.
Job Opportunities
Shift Leader +
Your job is to make people smile.
As a Shift Leader, you are responsible for ensuring the Menchie’s experience is upheld every day in the store by the entire team. You oversee all store operations, team development, implementing policies/procedures, and running a profitable business. You must lead your team and treat them as your guests. Ambassador, guest focus, camaraderie, courteous communication, wisdom are core competencies expected to be followed. You are to report to your franchisee regarding the day-to-day business operations as requested.
Your roles and responsibilities include the following, but are not limited to:
- Embody the culture of Menchie’s by upholding the Menchie’s vision, mission, values, 3Ps, and be a positive role model to the entire team
- Know all team member and shift leader duties and positions
- Ensure the team is delivering the 5Gs to all guests
- Teach leadership team how to perform guest recovery to unsatisfied guests
- Follow up and take care of difficult guest situations
- Uphold and administer all safety standards and operational procedures
- Maintain a clean store
- Ensure the team is following all food safety and cleaning procedures
- Make sure leadership team is using proper deployment
- Oversee all ordering and inventory systems
- Control cost of goods sold to reach targets
- Maintain quality food products and ensure all products are available to guests
- Keep all equipment properly maintained
- Responsible for educating, coaching, and developing the entire team
- Resolve any team issues
- Support human resources and uphold local policies
- Create and post the schedule in a timely manner
- Control labor costs to reach targets
- Implement promotions and drive results
- Uphold and implement proper cash handling standards and procedures
- Responsible for all cash in the building
- Ensure cash deposits happen daily
Menchie’s Shift Leader Job Description (Continued)
- Ability to work any shift, if needed
- Balance floor time with office duties
- Hold team accountable for time and attendance and oversee shift change system
- Communicate availability request received from team
- Request a shift off in advance. Changes in availability must be approved by franchisee
- Hold team accountable for all polices including time and attendance/dress code
- Responsible for store opening and closing on time
- Accountable for key and alarm codes
- Assisting with preventative maintenance
- Administer store action plans
- Support driving the business through operations and local store marketing
- Oversee in-store administrative items as requested by franchisee, such as educating, certifications, testing, and in-store innovations
Want to work at Menchie’s Headquarters? Click here for open positions.
Menchie's is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. If you'd like more information about your EEO rights as an applicant, please click here. Menchie's will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. For more information, please click here.
Menchie's will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.